FAQ
- Is the price shown 'per person'?
- I've made a booking, when do I get my tickets?
- Will there be a toilet on the coach?
- I am interested in Thursford Christmas Spectacular tickets. When will they be available?
- Do you sell Gift Vouchers?
- I am travelling on a Richmond's Continental excursion, do I need to take my passport?
- Do you charge extra for Payments made by Credit Card?
- How much deposit do I pay?
- Will you send me a reminder when my Coach Holiday balance is due?
- What is my luggage allowance?
- Do your coaches have air conditioning?
- Will there be enough leg room?
- Do you sell travel insurance?
- Can we request a particular seat on the coach?
- Driver Gratuities, are they included?
- Where do I find my Pick-up time?
- Can I view one of your coaches?
- Can I bring my wheelchair/mobility scooter?
1. Is the price shown 'per person'?
Yes. The 'From £' price shown is PER PERSON - not per room or per couple etc.
2. I've made a booking, when do I get my tickets?
You will be issued with a Booking Confirmation at the time of booking. All tickets are given out on the day by the coach driver.
Back To Top3. Will there be a toilet on the coach?
Most of our excursion coaches have toilet facilities onboard. However we cannot guarentee this.
All of our journeys incorporate a convenience stop on the way.
Of course, some of our Feeder Vehicles (mini coaches) do not have this facility.
4. I am interested in Thursford Christmas Spectacular tickets. When will they be available?
Thursford tickets will be available to book at the end of April. We recommend you book early as this is always a very popular show.
Back To Top5. Do you sell Gift Vouchers?
Yes we do. We sell Gift Vouchers in denominations of £5 and £20. Gift vouchers are vaild for one year and are available to use on any Richmond's Day Excursion or UK Coach Break.
Back To Top6. I am travelling on a Richmond's Continental excursion, do I need to take my passport?
Yes. For all journeys leaving the UK you must take your valid passport.
Back To Top7. Do you charge extra for Payments made by Credit Card?
Yes. All Credit Card transactions are subject to a 2.5% administration charge.
There is no charge for Debit Cards.
8. How much deposit do I pay?
Day Excursions require the full balance to be paid at the time of booking.
Coach Breaks require a £50 deposit. The full balance is due 6 weeks prior to departure.
9. Will you send me a reminder when my Coach Holiday balance is due?
No. We do not automatically deduct your balance from your credit/debit card when it is due. You will need to contact us again to pay the outstanding balance.
All balance payments on Coach Holidays are due 6 weeks prior to departure.
Your balance due date will be printed on your Confirmation Invoice.
10. What is my luggage allowance?
Our Drivers have to lift your luggage by hand, therefore a maximum weight of 18kg per single item will be allowed.
Back To Top11. Do your coaches have air conditioning?
All of our coaches are fitted with air conditioning to ensure passengers are travelling in a comfortable temperature all year round.
12. Will there be enough leg room?
All of our coaches are built to our own specification and all have extended passenger leg room. All of our coaches are touring coaches so there is no wheel arch protusion into the passenger area.
13. Do you sell travel insurance?
No. Due to FSA rules and regulations we are unable to offer our passengers travel insurance. However we do strongly recommend our passengers take out adequate travel insurance when purchasing a holiday.
Back To Top14. Can we request a particular seat on the coach?
Yes you may, providing the seats are not already taken by another passenger.
Front seats can be reserved for an additional supplement.
15. Driver Gratuities, are they included?
No. We feel that you would rather deal with this personally, but for good service we would suggest £1.50 per day per person.
16. Where do I find my Pick-up time?
If the time is not stated at the time of booking or on your Invoice/Confirmation, you will be informed via post with a Final Travel Ticket with the exact departure time one week prior to travel
.
18. Can I bring my wheelchair/mobility scooter?
Yes. Providing we have been informed at the time of booking, and providing the item meets the requirements of our Terms and Conditions.
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