FAQs
Is the price shown 'per person'?
Yes. The ‘From £’ price shown is PER PERSON – not per room or per couple etc.
I've made a booking, when do I get my tickets?
You will be issued with a Booking Confirmation at the time of booking. All tickets are given out on the day by the coach driver.
Will there be a toilet on the coach?
Most of our excursion coaches have toilet facilities onboard. However we cannot guarentee this. Of course, some of our Feeder Vehicles (mini coaches) do not have this facility.
Do you sell Gift Vouchers?
Yes, we do. Gift Vouchers are available in denominations of £5, £20, £50, and £100.
Gift vouchers are valid for 12 months and are available to use on our coach holidays and coach day trips including theatre trips.
Please call the office on 01763 848 226 (Opt 1) to purchase.
I am travelling on a Richmond's Continental excursion, do I need to take my passport?
Yes. For all journeys leaving the UK you must take your valid passport.
Passports must be valid for a minimum of 6 months.
Do you charge extra for Payments made by Credit Card?
There is no charge for Credit or Debit Cards.
How much deposit do I pay?
Day Excursions require the full balance to be paid at the time of booking.
Coach Breaks require a £50 per person deposit. The full balance is due 6 weeks prior to departure.
* Warner Leisure Breaks require a £80 per person deposit. The full balance is due 8 weeks prior to departure.
Will you send me a reminder when my Coach Holiday balance is due?
No we will not send you a balance reminder.
You will need to contact us again to pay the outstanding balance.
We do not automatically deduct your balance from your credit/debit card when it is due.
All balance payments on Coach Holidays are due 6 weeks prior to departure.*(Except Warner Leisure Breaks which are due 8 weeks before departure)
Your balance due date will be printed on your Confirmation Invoice.
Please make sure you pay your balance by the due date.
What is my luggage allowance?
Our Drivers have to lift your luggage by hand, therefore a maximum weight of 18kg per single item will be allowed.
Do your coaches have air conditioning
All of our coaches are fitted with air conditioning to ensure passengers are travelling in a comfortable temperature all year round.
Will there be enough leg room?
All of our coaches are built to our own specification and all have extended passenger leg room. All of our coaches are touring coaches so there is no wheel arch protrusion into the passenger area.
Do you sell travel insurance?
No. Due to FSA rules and regulations we are unable to offer our passengers travel insurance. However we do strongly recommend our passengers take out adequate travel insurance when purchasing a holiday.
Can we request a particular seat on the coach?
Yes you may, providing the seats are not already taken by another passenger.
Front seats can be reserved for an additional supplement.
Please call the office on 01763 848226 to request specific seats.
Driver Gratuities, are they included?
No. We feel that you would rather deal with this personally, but for good service we would suggest £2 per day per person.
Where do I find my Pick-up time?
If the time is not stated at the time of booking or on your Invoice/Confirmation, you will be informed via post with a Final Travel Ticket with the exact departure time one week prior to travel
Can I view one of your coaches?
Yes. Please ring beforehand to make an appointment.
Can I bring my wheelchair/mobility scooter?
Yes. Providing we have been informed at the time of booking, and providing the item meets the requirements of our Terms and Conditions.